Subject Access Requests, or SARs, may not be new - they came in under the Data Protection Act in 1998 - but the recently enforced GDPR goes some distance further, cutting the time given to respond to requests, doing away with application fees and famously, hiking fines up to 4% of turnover or €20 million, whichever is higher.
As the average organisation’s IT stack becomes more and more complex, well-delivered IT service management (ITSM) is increasingly mission critical to the business. ITSM gives an IT department a way to improve internal processes, address and understand the individual needs of different business units, provide more value to its customers, and ultimately move the organisation forward. It is usually the primary point of interaction between an IT department and the rest of an organisation, and as such is vital to get right. In this article, we’ll take a look at what’s coming round the corner in service management, and how you can benefit today.