How much confidence do you have that you know what’s lurking in the dark corners of your server room, or in that datacenter you only just realised you’re still paying for? What about sensitive data uploaded to a semi-public cloud that really the HR department should have stopped using several years ago? Efficiency savings, regulatory compliance and a tight security posture are all top priorities for any IT leader. But visibility underpins them all.
As the average organisation’s IT stack becomes more and more complex, well-delivered IT service management (ITSM) is increasingly mission critical to the business. ITSM gives an IT department a way to improve internal processes, address and understand the individual needs of different business units, provide more value to its customers, and ultimately move the organisation forward. It is usually the primary point of interaction between an IT department and the rest of an organisation, and as such is vital to get right. In this article, we’ll take a look at what’s coming round the corner in service management, and how you can benefit today.